Support MODx Development. Get Commercial Support.
MODx Commercial Support Services are a great way to both support ongoing project development and to get help when needed in deploying MODx solutions. Support activities are centered around online trouble tickets and private forum access. Soon we'll also roll out plans that better address the needs of mission critical business sites and custom solution developers, including remote login troubleshooting, phone support and QuickAudit™ code audits and consulting.
| Plans Include: | OS1 | SL1 | SL2 | ES1 |
|---|---|---|---|---|
| Commercial Support Services | ||||
| Confidential Private Forums | Yes | Yes | Yes | Yes |
| Forum Accounts included (same email domain) | 1 | 3 | 5 | 10 |
| Install Assistance | No | Yes | Yes | Yes |
| Managed Upgrades (annual) | Yes | Available | 1 | 2 |
| Remote Support (requires FTP and SSH login) | No | No | Yes | Yes |
| Security Update Phone Alerts | No | No | No | Yes |
| Support Tickets & Emergency Escalations | ||||
| Unlimited Online Support (forums based) | Yes | Yes | Yes | Yes |
| Helpdesk Access | Available | 24x7 | 24x7 | 24x7 |
| Open Tickets from Email | Yes | Yes | Yes | Yes |
| Max. Initial Response to Tickets (business hours) | 48 | 24 | 12 | 8 |
| Monthly Included Tickets * | No | 1 | 2 | 4 |
| Phone Support (8AM-7PM CDT in English) | No | No | 8AM-6PM | 8AM-6PM |
| Extended Emergency Hours | No | No | No | 24x7 |
| Maximum Initial Emergency Response | No | No | No | 4 hrs |
| Emergency Bug Fix Escalation | No | No | No | Yes |
| Emergency Hot Fix Builds | No | No | No | Yes |
| Subscriptions & Options | ||||
| Monthly Cost (USD) | $299 | $699 | ||
| Add to cart | order | order | No | No |
| * Additional Support Tickets | $99 | $89 | $69 | $59 |
| Add to cart (Login to buy) | order | order | No | No |
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On Demand Support Tickets
Sometimes you just need help getting out of a tight spot or getting started. If this is the case our support ticketing system is right for you.
I'm stuck and need help just this time. Purchase an On Demand Support Incident Ticket ($129 each)
QuickAudit™ is Coming
QuickAudit™ Services are focused reviews of specific customer concerns that result in recommendations for action. These services are advisory in nature and are intended to provide short-term workarounds for critical needs, or to help make choices on key decisions. SL2 and ES1 support subscriptions will include QuickAudits; additional or non-contract QuickAudits will also be available.